Terms and Conditions
Our aims and goals for you, our valued guest
The aim of our terms and conditions is to ensure that, as our valued client, you are fully informed of your contract with Hills Farm upon booking.
Our goal is for clarity and understanding. If there is anything we can help you with regarding these terms and conditions, please talk to us before placing your booking.
This contract comes into force when we email you regarding the confirmation of your booking for residential, or treatment bookings.
Payment & cancellation policy for residential bookings
25 % non-refundable deposit is due at the time of booking. Full payment is due 30 days (about 4 and a half weeks) before arrival. If you need to move or cancel the booking to a future date, please note that 30 days (about 4 and a half weeks)’ notice is required and the opportunity to move your booking is restricted to one time. Please note that cancellations that fail to give a 30-day notice period will result in you forfeiting monies paid if you are unable to attend your programme.
In the event that you cannot attend a programme yourself, you are able to nominate a person of your choice to take your place. At this point they accept and adhere to our terms and conditions accordingly.
Full payment for treatments and any additional services will be required at your check out. Hills Farm accepts debit or credit cards (no charges apply). If a guest leaves our venue leaving damaged items, or items have been removed from the venue, or there is an outstanding account due, this will result in the debt being charged to a credit/debit card given at booking. You will be notified of the charges and the reasons why.
It is advisable to have Travel insurance is an essential requirement when booking with Hills Farm
On booking a residential retreat with Hills Farm you are confirming that you have a travel insurance policy in place that will cover potential eventualities of you not being able to attend on your designated dates.
Hills Farm Retreats Rights
Hills Farm always reserves the right to cancel, modify or terminate a reservation in the event that there are serious grounds for doing so. We will of course contact you in these highly unlikely circumstances and handle any losses incurred in line with your legal rights.
Hills Farm reserves the right to adjust, modify, or cancel elements of a suggested timetable of the packages without notice. This may be due to staff holidays, emergencies, illness, force majeure, and mechanical breakdowns.
In the rare event that, mechanical breakdowns occur outside of our control, we will endeavour to repair any faults immediately. In the event of such an occurrence, we are unable to refund part of your payment or stay.
Hills Farm reserves the right to change the start date and treatments included in said packages.
In the event of postponed bookings, or an outstanding booking of a package that no longer exists, the value paid can be used as a credit against a new package booking. No refunds are available, however any balance due could be used towards additional therapies.
Pictures on the web site of your category of accommodation may vary differently and are not an exact match of the image on the web site. All our rooms are individually designed and therefore the decor may be slightly different than shown.
We do not aim to treat, cure, or improve any medical condition. We offer no guaranteed outcomes from our treatments, residential stays, or services
Hills Farm reserves the right to remove any guest who proves abusive or obstructive to guests, or staff without monetary compensation.
Minimum age requirements/restrictions/health concerns
We are an adult only venue, and you must be 18 years of age to attend Hills Farm.
Pets are allowed at our venue; an additional cost will apply.
Hills Farm is not a medical centre and if you have a serious medical condition, including mental health issues, we advise that you discuss our programme with your medical doctor. Please note that if you have a severe allergy to nuts and certain foods, we do prepare our foods/meals in a kitchen that contains nuts. We do not recommend our venue if you have severe allergies as we cannot 100% guarantee prevention of cross contamination.
Hills Farm Retreats venue rules
By booking Hills Farm retreats, you confirm that you will follow our house rules to ensure everyone has a relaxing and peaceful stay. Breach of these rules will result in you being asked to leave our venue with immediate effect with no offer of refund.
We would prefer that you did not smoke or vape, however, we have designated smoking & vaping areas. Please respect other guests
No naked flames are to be used in any of the bedrooms, or communal areas. This could result in the fire alarm sensors being activated and will result in a full evacuation needed from our venue.
We want to deliver high standards throughout the venue, particularly our lovely beds & bedding. Any item damaged by neglect, or deliberate action, including sheets, quilts, pillows, bathrobes, towels etc, damaged by application of hair dyes, false tans or cosmetics should be reported to Reception and will result in a charge to your room.
We encourage no loud noise, such as loud TV, music etc after 11pm. Please be mindful of other people resting.
There is no dress code – However, please wear the appropriate clothing for the activities. For example, sea swimming or yoga.
Left items at Hills Farm
Items left at Hills Farm will require a courier return which will be organised and paid for by you.
We require collection of items left at the retreat to be organised within one month of departure date to prevent disposal of goods.
Disruptive Activity/Leaving before scheduled departure
Hills Farm operates a ‘zero policy’ towards disruptive clients, who will be asked to leave immediately without refund.
Guests that wish to leave their programme in the event of illness or not feeling well, family emergencies, etc are advised that monies will not be part refunded for the remainder of their stay.
Security & personal belongings
For your peace of mind and security, Hills Farm does operate CCTV cameras at key locations in the venue.
Large amounts of cash or valuables will need to be covered by your own insurance and we encourage you not to bring high value items to Hills Farm.
In the event of items that are left behind, you will be required to arrange collections by your choice of courier. We are happy to package and label the item.
We provide free parking at our venue; however, we accept no responsibility for any loss of, or damage to your property, vehicle or the contents therein, however caused.
Gift Vouchers
Regarding booking a treatment or gift voucher with Hills Farm there is no option of a monetary refund. The full value of a gift voucher needs to be used in one transaction.
Gift vouchers have a 12-month expiry period from the date of purchase.
Booking & Payment of Therapies
No shows, cancellation of treatments without 24-hour notice will result in a 50% charge for the service booked. All further treatments missed by the same client will result in a 100% charge.
Cancelled therapies giving more than 24 hours’ notice will need to be rebooked within 12 months of the original booking date.
Hills Farm does not refund on booked therapies.
Payments for treatments are payable in full at the time of booking and are non-refundable.
A 24-hour cancellation policy remains in place for all treatments booked
Our commitment to our guests
We take the upmost care in trying to ensure that the details in our literature and web site are accurate regarding the timetable, activities listed and facilities available. There could be occasions when advertised services may be withdrawn due to repair, weather conditions, or circumstances out of our control.
Our team of staff members will do their best to guide and support you during your time with us, however, it is ultimately your responsibility to ensure your exercise, treatments, spa activities and food selection are suitable for your own personal health.
Conditions for our delivery of treatments and services
Clients are to arrive in a clean and fresh state to receive their therapy, wearing dry underwear. Failure to do so will result in your therapy time being wasted for showering or changing. We are unable to treat you if there are visible bruises, boils, blisters, cuts, scabs, etc on your body. For facials, please arrive without make up.
It is your responsibility to be waiting five minutes prior to your therapy time in the designated waiting area.
Late shows will be honoured within the remaining therapy time only.
Our front of house team will aim to take requests for treatment selections and times; however, it may not be possible to honour every request. We promise to do our best.
Treatments are normally offered during free time on your stay with us.
You consent to Hills Farm using the images uploaded on its own website and any other social media sites or other media form in perpetuity to promote the brand, Hills Farm Retreats.
The terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
Hills Farm reserves the right to alter these terms and conditions without notice.
Contacting us & complaints procedure
Complaints procedure. In the first instance, please contact our Owner Steve@hillsfarmstays.co.uk
Health questionnaires & data compliance
These may need to be completed and will be stored in accordance GDPR regulations
Exercise, & yoga meditation classes
Our instructors are qualified and insured and will always act professionally and attentively to your level of fitness. Please take all exercise classes to your own level and leave the class at any time, if you feel it is unsuitable for you. Nothing is compulsory.
Forest and coastal Walking is guided through open countryside and seaside. It is your responsibility to wear waterproof, sturdy footwear relevant to the weather conditions.
How we use your personal information
Personal information we collect from you is never shared with a third party for any reason.
The holding of your data will be in line with our Privacy Policy.
Force majeure
Force majeure events cover acts of God, flood, drought, earthquake, a pandemic, epidemic, civil war, civil commotion, natural disasters, nuclear, chemical, or biological disaster, or any law or action taken by the country’s governing body, or public authority, strikes, industrial action or non-performance by suppliers or subcontractors.
Under the ‘force majeure’ event, if Hills Farm is prevented from operating its business under our normal terms and conditions, we will not be liable for any breach of contract, or for any such delay in the performance of our obligations and this will not affect or terminate our contract with you.
If the force majeure hinders in any way our ability to deliver on the commitments of your booking dates, you shall be permitted to cancel your booking according to our normal terms and conditions as set out in clause 2.
If the force majeure hinders or affects your booking in any way, within 30 days of your arrival date, no refund will be due to you, however Hills Farm will offer an alternative date to re-book your stay, which once re-booked, will be subject to our normal terms and conditions set out in this contract.
Arrive at any booked therapies in a clean and dry state.
Guests will continue to be provided with their own yoga mats for classes.
Please re-sanitize any gym equipment used.